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RECALL RECORD — CLASS IIRecall closedF-1708-2012/FDA enforcement
Ultradent Products, INC.·Food·Jun 18, 2012

Cinnamon Xylishield Xylitol Gum, NET WT 84 g, Ultradent Products, South Jordan, Ut 84095 60…

What you need to know

Class II

  • What happened

    Ultradent is recalling 36 lots of cinnamon flavored Xylishield gum sold in cartons containing 60 individual pieces as well as within the Xylishield dental care kit due to the…

  • Health risk

    The product may cause temporary or medically reversible health consequences, or the probability of serious harm is remote. A safety issue that does not fit the standard pathogen, allergen, chemical or quality categories.

  • Action required

    Check the identifying codes below and stop using the product. Return it to the retailer for a refund or dispose of it safely, following the recall notice.

Recall closed · classified by the FDADistribution not listedMore food

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Product identification

Source: FDA FOOD

Brand nameUltradent Products, INC.
Recalling firmUltradent Products, INC.South Jordan, UT, United States
UPC / barcodesNo UPC listed in the FDA enforcement record.
Lot / date codes
  • Lot numbers: 112933, B5N16, B5PHZ, B5PZN, B5R5Y, B5TRB, B5VY1, B5WQQ, B5Z3J, B65QW, B68MW, B6CG1, B6GTW, B6HPK, B6K7Y, B6NKD, B6T39, B6XCN.
Distribution area

Global distribution including USA (nationally), Albania, Bahrain, Bulgaria, Canada, Costa Rica, Georgia, India, Malaysia, Nepal, Paraguay, Syria, Taiwan.

United States, Canada

Quantity affected17, 889 cartons
Recall initiationFDA report date: July 11, 2012
FDA recall numberF-1708-2012

Beyond the headline

The recall, in context

Ultradent Products, INC. initiated this food recall on June 18, 2012. The FDA enforcement report states: Ultradent is recalling 36 lots of cinnamon flavored Xylishield gum sold in cartons containing 60 individual pieces as well as within the Xylishield dental care kit due to the omission of the major allergen Soy as a sub-ingredient in the ingredients statement. The FDA report lists distribution as: Global distribution including USA (nationally), Albania, Bahrain, Bulgaria, Canada, Costa Rica, Georgia, India, Malaysia, Nepal, Paraguay, Syria, Taiwan.

The FDA enforcement report describes the reason as: Ultradent is recalling 36 lots of cinnamon flavored Xylishield gum sold in cartons containing 60 individual pieces as well as within the Xylishield dental care kit due to the omission of the major allergen Soy as a sub-ingredient in the ingredients statement.

Cinnamon Xylishield Xylitol Gum, NET WT 84 g, Ultradent Products, South Jordan, Ut 84095 60… was made or distributed by Ultradent Products, INC. in South Jordan, UT, United States. This page reflects FDA report F-1708-2012, dated July 11, 2012.

Why this is a Class II recall

Class II means the product may cause temporary or medically reversible health consequences, or the probability of serious harm is remote. In this recall, a safety issue that does not fit the standard pathogen, allergen, chemical or quality categories.

FDA definition

The product may cause temporary or medically reversible health consequences, or the probability of serious harm is remote.

What to do now

  1. 1

    Stop using it

    Do not eat, drink or take the affected product.

  2. 2

    Check the codes

    Compare the lot and date codes against the table above.

  3. 3

    Return or discard

    Contact the retailer or recalling firm about a refund, and dispose of the product safely.

Consumer safety guide

Undeclared soy

Symptoms to watch for

Hives, swelling, wheezing, vomiting or anaphylaxis can occur in people with a soy allergy.

When symptoms may appear

Reactions can begin within minutes to a few hours after eating the product.

Higher-risk groups

People with a diagnosed soy allergy, especially children and anyone with a history of anaphylaxis.

What to do now

  1. 1Do not eat the product if you have a soy allergy.
  2. 2Seek emergency care for breathing difficulty, throat swelling or other signs of anaphylaxis.
  3. 3Keep the packaging and contact the retailer or manufacturer about a refund.

This is general consumer safety information, not medical advice or a diagnosis. Follow the official recall notice and contact a healthcare professional if you have concerns about exposure or symptoms.

Frequently asked

Questions about this recall

What is the Cinnamon Xylishield Xylitol Gum, NET WT 84 g, Ultradent Products, South Jordan, Ut 84095 60… recall?

Ultradent Products, INC. recalled Cinnamon Xylishield Xylitol Gum, NET WT 84 g, Ultradent Products, South Jordan, Ut 84095 60… in an FDA Class II enforcement action reported as F-1708-2012. Ultradent is recalling 36 lots of cinnamon flavored Xylishield gum sold in cartons containing 60 individual pieces as well as within the Xylishield dental care kit due to the…

What should I do if I bought this product?

Check the identifying codes below and stop using the product. Return it to the retailer for a refund or dispose of it safely, following the recall notice. Do not eat the product if you have a soy allergy. Seek emergency care for breathing difficulty, throat swelling or other signs of anaphylaxis. Keep the packaging and contact the retailer or manufacturer about a refund.

Is the Ultradent Products, INC. recall still active?

The FDA lists this recall as recall closed. It remains relevant if you still have the affected product or need to identify a historical recall.

Where can I verify this recall?

This page is normalized from the openFDA enforcement record F-1708-2012. You can verify it directly using the official source link on this page. VerifyRecall updates its index from public FDA enforcement data and does not replace advice from the FDA, the recalling firm or a healthcare professional.

Verify before you act.

VerifyRecall is independent and not affiliated with the FDA. Always confirm the latest status on the official source record.

Official source

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Record last synced from official openFDA enforcement data on November 14, 2026. Source record: official FDA notice.